Confirmation: A booking is considered confirmed only upon receipt of the required deposit.

Cancellation: All cancellations must be provided in writing. Cancellations made within 30 days of arrival may be subject to third-party provider fees.

Liability: Serendib Emerald DMC (SEDMC) acts as an agent and is not liable for changes, delays, or issues caused by third-party service providers (hotels, airlines, or transport operators).

Insurance: We strongly recommend that all travelers obtain comprehensive travel insurance prior to arrival.

Accuracy: SEDMC reserves the right to modify services due to unforeseen circumstances such as weather, road closures, or site availability.